Complaints
Should you wish to register a complaint, please write or telephone using the details below. If you contact us in writing please include your name and contact details along with the name of your Advising Partner and all relevant details of your complaint.
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Sandringham Financial Partners
Suite 15
The Media Centre
7 Northumberland Street
Huddersfield
HD1 1RL - 01484 504900
Our telephone lines are open from Monday to Friday 9:00am to 5:00pm. We may record your call for training and quality purposes.
Who will deal with my complaint?
One of the Sandringham team will aim to resolve any concerns raised to your satisfaction.
How long will it take for my complaint to be dealt with?
If your complaint cannot be resolved by the close of the next business day, following its receipt, we will ensure that you are regularly kept informed of our progress with regards to the investigation into your complaint.
We will endeavour to send you our Final Decision Letter; addressing your concerns and providing you with our decision within 8 weeks or keep you informed of the progress of your complaint if not resolved before then. If this is the case we will write to you to let you know that we have received your complaint and that we are dealing with it.
In the unlikely event of us not having resolved your complaint within 8 weeks of us receiving it, then for certain types of complaints, you have the right to refer to the Financial Ombudsman Service.
Once we have fully investigated your complaint we will write to you with our final response.
What can I do if I am not satisfied with your response?
We will always try to reach an agreeable solution with you but appreciate that there may be occasions when this is not possible. In these circumstances you have the right to approach an independent complaints authority. In most cases it will be the Financial Ombudsman Service.
The Financial Ombudsman Service
The Financial Ombudsman Service provides a free, independent and unbiased assessment of complaints referred to it. We generally regard the Ombudsman’s findings as binding. However you are still able to take legal action if you do not agree with the Ombudsman’s conclusion.
The Financial Ombudsman Service can be contacted as follows:
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Exchange Tower,
London,
E14 9SR - 0800 023 4567
If you decide to approach an independent complaints authority, your legal rights will not be affected if you subsequently decide not to accept their findings.
